Return & Refund Policy of

Note: Return/Refund/Exchange Is Only Applicable To Prepaid Orders On The Website. We are not responsible for orders placed via WhatsApp chats

If you are not happy with your purchase, we will accept the return of unused product within 48 hours. Once we receive the returned item, 9ja Bay will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 days for your return to be processed.

Discounted items are eligible for a return.

9ja Bay will NOT issue refunds for products purchased through other entities.

Returned items must be delivered to the seller as unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery by seller.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.


If you’re interested in selling on our store or place your advert on our store, please email us: